We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Correct password not accepted, requested password reset but not receiving reset emails

  • 3 përgjigje
  • 17 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga rad1234

rad1234
rad1234
more options

I am signed into the OLD Firefox sync with my correct password and username. I want to update to the new sync because I've got a new PC that i need to sync to and the old syn won't accept adding new units anymore. However, when I try to log in to update Firefox, it tells me that my password is wrong, which I know it isn't. I read that passwords set before 2012 may not be accepted, so I asked to have my password reset and Mozilla is supposed to send me a reset email. I've asked for the reset email multiple times, but they're never sent one (not in spam folder, I checked). Other have had this same problem, how can it be resolved? No way to email Mozilla support for help (grrr)

I am signed into the OLD Firefox sync with my correct password and username. I want to update to the new sync because I've got a new PC that i need to sync to and the old syn won't accept adding new units anymore. However, when I try to log in to update Firefox, it tells me that my password is wrong, which I know it isn't. I read that passwords set before 2012 may not be accepted, so I asked to have my password reset and Mozilla is supposed to send me a reset email. I've asked for the reset email multiple times, but they're never sent one (not in spam folder, I checked). Other have had this same problem, how can it be resolved? No way to email Mozilla support for help (grrr)

Krejt Përgjigjet (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you log in to the Firefox account?

Also make sure that you allow cookies from the accounts.firefox.com domain

rad1234
rad1234 I zoti i pyetjes
more options

No, I cannot, despite the fact that I know I have the correct password. I have requested a password reset many times, but the email is never received, and is not going to spam folder

rad1234
rad1234 I zoti i pyetjes
more options

Also, when I try to log in to my Mozilla account on the new computer that I need to add Sync with, mt username and password don't work, and when I ask to have the password reset by email, Mozilla tells me it's an "unknown account"!