Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Yesterday I could send and receive e-mails today I can't. Webmail works fine. Help!

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Topcat1058

Topcat1058
Topcat1058
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I have checked with my ISP. All settings OK and I can send and receive e-mails on webmail and on a windows mail IMAP account OK. ISP tech support says the problem is definitely in Thunderbird. Early yesterday everything was working fine but last night and this morning I can neither send nor receive e-mails. I haven't changed any settings.

I have checked with my ISP. All settings OK and I can send and receive e-mails on webmail and on a windows mail IMAP account OK. ISP tech support says the problem is definitely in Thunderbird. Early yesterday everything was working fine but last night and this morning I can neither send nor receive e-mails. I haven't changed any settings.

Zgjidhje e zgjedhur

Check your firewall and make sure Thunderbird is not being blocked. Sometimes an upgrade to a new version will appear to the firewall as a new program and it will block it.

The webmail and client email use completely different server so all this proves is you know your username and password.

As for the correct settings confirmed by the help desk, in my experience most help desk staff would not know a correct setup if it hit them in the face. You can post your Troubleshooting Info here and maybe someone will be able to spot an issue. Under the Help menu is Troubleshooting Info. Then uncheck the Include Personal Info box. Click Copy to C!ipboard and then paste that to a reply window here.

Since you cannot send or receive the first suspect is the firewall.

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Krejt Përgjigjet (2)

user01229325
user01229325
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Zgjidhja e Zgjedhur

Check your firewall and make sure Thunderbird is not being blocked. Sometimes an upgrade to a new version will appear to the firewall as a new program and it will block it.

The webmail and client email use completely different server so all this proves is you know your username and password.

As for the correct settings confirmed by the help desk, in my experience most help desk staff would not know a correct setup if it hit them in the face. You can post your Troubleshooting Info here and maybe someone will be able to spot an issue. Under the Help menu is Troubleshooting Info. Then uncheck the Include Personal Info box. Click Copy to C!ipboard and then paste that to a reply window here.

Since you cannot send or receive the first suspect is the firewall.

Topcat1058
Topcat1058 I zoti i pyetjes
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Many thanks. I temporarily suspended the Norton Firewall and updated Thunderbird. Everything worked OK and I then re-instated the Firewall and it's still working OK. If it happens again I should know what to do.