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Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I need my passwords and login details, back!

  • 2 përgjigje
  • 6 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga the-edmeister

rkamiya
rkamiya
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i only have my Sync Key but is now useless. As soon as i have updated my firefox this issue just happened. i cannot find my passwords and login details, please return them all!!!!!

though, my bookmarks have been saved but all my passwords and login details where lost!

i only have my Sync Key but is now useless. As soon as i have updated my firefox this issue just happened. i cannot find my passwords and login details, please return them all!!!!! though, my bookmarks have been saved but all my passwords and login details where lost!

Krejt Përgjigjet (2)

Riyad Arefin
Riyad Arefin
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Read this , I've lost my Firefox Sync account information - What to do

Hope this will help.

the-edmeister
the-edmeister
  • Moderator
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Sorry, merely updating Firefox shouldn't have resulted in data being lost from an individual device. Data should stay on the PC thru the update process and Sync really shouldn't enter the picture.

Did you uninstall Firefox and then reinstall it? .Rather then doing an "update"? If so, did you use the uninstaller option to "remove all data and customizations"?

Any chance that you using the Master Password feature with the older version of Sync? If so, the new version of Sync doesn't synchronize bookmarks on devices where the Master Password is being used. But the bookmarks that where on that device previously wouldn't be affected - they should still be on that device and should work properly. That would only affect data being sent to or from the Sync server.