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None of my devices sync- Please help

  • 4 përgjigje
  • 4 e kanë hasur këtë problem
  • 22 parje
  • Përgjigjja më e re nga bif08

bif08
bif08
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About 6 months ago, I switched all my devices to Firefox because it was my favorite bookmark system and was the only browser giving a complete syncing experience. As of today none of my firefox devices synch. I have a Mac desktop, a PC laptop and a Samsung S5.

It all started yesterday - I noticed that my Samsung S5 was no longer snycing to my desktop and laptop browsers. (It had not synced in about a week). I googled the subject, and tried all the proposed solutions. I did everything suggested. My best quess was that I had too many bookmarks. I deleted a ton of bookmarks and brought the total down to 2000. Nothing I did - including reinstalling Firefox on my phone seemed to work.

I decided to delete all my firefox browsers except for the one on my pc (which is brand new) and start again. I deleted my original firefox sync account and set up a new sync email account and with my laptop bookmarks exactly right, reinstalled firefox on my desktop. I signed in with my new account. Unfortunately - even though the toolbar shows that I am logged in and synching, there is no syncing taking place.The same problem occurs with my phone.

So - in sum - I've reinstalled firefox on all devices (except laptop) and have a new email accounts but nothing syncs.

About 6 months ago, I switched all my devices to Firefox because it was my favorite bookmark system and was the only browser giving a complete syncing experience. As of today none of my firefox devices synch. I have a Mac desktop, a PC laptop and a Samsung S5. It all started yesterday - I noticed that my Samsung S5 was no longer snycing to my desktop and laptop browsers. (It had not synced in about a week). I googled the subject, and tried all the proposed solutions. I did everything suggested. My best quess was that I had too many bookmarks. I deleted a ton of bookmarks and brought the total down to 2000. Nothing I did - including reinstalling Firefox on my phone seemed to work. I decided to delete all my firefox browsers except for the one on my pc (which is brand new) and start again. I deleted my original firefox sync account and set up a new sync email account and with my laptop bookmarks exactly right, reinstalled firefox on my desktop. I signed in with my new account. Unfortunately - even though the toolbar shows that I am logged in and synching, there is no syncing taking place.The same problem occurs with my phone. So - in sum - I've reinstalled firefox on all devices (except laptop) and have a new email accounts but nothing syncs.

Krejt Përgjigjet (4)

philipp
philipp
  • Moderator
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hello bif08, when you type about:sync-log into the address bar of your mac desktop and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this might be helpful in assessing the problem. thank you!

bif08
bif08 I zoti i pyetjes
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Thanks Phillipp,

Believe it or not, but after going away for an hour and coming back to my desk, everything now seems to be working. Before I sent my help request, I'd waited about 30 minutes, which I thought would be more than enough time for the syncing to take place. I guess it needed more time.

One strange thing that has happened though is that the bookmarks on the desktop (which I had manually deleted and were in my first (now discarded) firefox "sync account" have reappeared. Not a huge problem because now that everything is synced, deleting it is working across all 3 devices.

Anyways I'm hoping that everything stays working and as per your suggestion I've included the last two error logs below. Thanks for your help.

http://pastebin.mozilla.org/8182517]

http://pastebin.mozilla.org/8182518

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disconnect from Sync and reconnect.

You may have to verify that the signedInUser.json file in the profile folder is removed and also the chrome://FirefoxAccounts in the Password Manager.

Make sure that the Password Manager is working properly.

  • Tools > Options > Security: Passwords: "Remember passwords for sites"
bif08
bif08 I zoti i pyetjes
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Thanks Cor-el,

I just want to verify that you are suggesting I make these changes even though everything is working as per my second email?

FYI - as per your suggestions. On my mac desktop - I found the profile folder for firefox under "application support" and did not find any folder called "signedinuser.json"

However on my PC laptpp - I did find the file called "signedinUser.json" in: /.../AppData/Roaming/Mozilla/Firefox/Profile. Are you saying I should delete this file?