Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

My previous computer was lost by an airline, my new computer will not sync any information from my firefox account. No passwords have been changed.

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 8 parje
  • Përgjigjja më e re nga the-edmeister

rubberyDuck
rubberyDuck
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When I attempt to sync it appears to work but no data is transferred at whatsoever.

I managed to get hold of a new machine within two days of last using the old laptop, I am not optimistic about seeing the old one again. Is any data stored on the Mozilla cloud service because I have no other devices running firefox. I have used firefox sync successfully in the past to transfer data between old and new computer, but I usually have both of them at hand when I sync. I haven't changed any passwords so my encryption key should still be valid.

Is there any hope, or should I start resetting the hundred or so passwords on my old account?

When I attempt to sync it appears to work but no data is transferred at whatsoever. I managed to get hold of a new machine within two days of last using the old laptop, I am not optimistic about seeing the old one again. Is any data stored on the Mozilla cloud service because I have no other devices running firefox. I have used firefox sync successfully in the past to transfer data between old and new computer, but I usually have both of them at hand when I sync. I haven't changed any passwords so my encryption key should still be valid. Is there any hope, or should I start resetting the hundred or so passwords on my old account?

Krejt Përgjigjet (1)

the-edmeister
the-edmeister
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"I haven't changed any passwords so my encryption key should still be valid. "

The "encryption key" hasn't been "user facing" since the Firefox 28 version. With Firefox 29-plus versions [released April 29, 2014] it has been a "hidden implementation" - not something the user see's or has to input to use Sync.

Quite honestly I would reset all the passwords to play it safe.