Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Mail disappears. reappears with box repair. disappears again when I leave. Have to repair box each time to see mail. All folders same. All addresses same.

  • 4 përgjigje
  • 3 e kanë hasur këtë problem
  • 12 parje
  • Përgjigjja më e re nga phantom1

more options

Suddenly, all my email disappeared out of all my folders. If I "repair" a folder, the email is there. But if I leave that folder, and come back, it is gone again. I can see the number of emails in the list view, but nothing in the message pane. I can again do a repair, and they all come back. This is with three different email servers that I am using on Thunderbird. I have a feeling it must be something simple I am missing. Any ideas?

Suddenly, all my email disappeared out of all my folders. If I "repair" a folder, the email is there. But if I leave that folder, and come back, it is gone again. I can see the number of emails in the list view, but nothing in the message pane. I can again do a repair, and they all come back. This is with three different email servers that I am using on Thunderbird. I have a feeling it must be something simple I am missing. Any ideas?

Zgjidhje e zgjedhur

I suggest trying to rebuild the folders according to the instructions here. Essentially, you copy the messages to another folder, which in your case may work after a "repair", then delete the underlying mbox and msf files.

It may not be possible to recover your existing messages, but with new folders in place, you shouldn't have a recurring problem.

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (4)

more options

It sounds like your mail files get corrupted.

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

more options

Thank you for your suggestions. Maybe I didn't explain enough what i did already--or exactly what was happening. I already had disabled the anti-virus software (which I didn't mention). And I already DID right-click on properties to repair the folders. And then all the emails were there. This was true with each folder I went to--IN, SENT, DRAFTS, TRASH, etc., and with each different address with each different server I was using. But the minute I went to a different folder, then came back to the one I had just fixed--the emails were gone again. When I repeated the repair process, they all re-appeared. Even when none of the messages are visible, I can still see in the left column the number of messages I should have in each folder, and I can see WHEN a new message appears--even though I cant see the message until I repeat the repair process to that particular folder. I also have re-installed TB, but did not delete all the files associated with it--and that didn't help. Now I can't even find my Profile folder--and not even the library folder associated with my username. I get a message saying my library folder is invisible. It sounds like a comedy of errors, because the answer probably lies somewhere in my system--and I did forget to say I am using a Mac. I think it is something I don't need to bother you guys with, and will just continue to work on it on my own.

more options

Zgjidhja e Zgjedhur

I suggest trying to rebuild the folders according to the instructions here. Essentially, you copy the messages to another folder, which in your case may work after a "repair", then delete the underlying mbox and msf files.

It may not be possible to recover your existing messages, but with new folders in place, you shouldn't have a recurring problem.

more options

Thank you both, sfhowes and christ1, for your suggestions. In the end I do want to go back and work more with TB, because I believe with these suggestions I should be able to get it to work. Meanwhile, I got tired of working with it, and found a new email client, Airmail, developed especially for the latest Mac OS, El Capitan, which I recently installed. As soon as I installed AirMail, all the folders and all the emails were immediately repopulated, in probably less than a minute. So I think I will stick with it. Although it bugs me I haven't as yet solved the problem with TB, as I have used it for years, so eventually I will go back and use your suggestions to try to make it work. Thank you again. So I am marking this "solved"--even if it was outside the box. Thank you again.