Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I tried to login to Sync on my new computer but it doesn't recognize my account

  • 2 përgjigje
  • 2 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga gurukirin

gurukirin
gurukirin
more options

My computer had to be reset completely and now that Firefox (and everything) has been reinstalled, I tried to login to my sync account, but it says that the account and email are not recognized. I researched online and found that when the sync account was last used on an older version of Firefox (which was 3 weeks ago), then it won't be recognized and I need to upgrade Firefox from the sync account. Unfortunately that is not possible as my computer had crashed. So I tried another way - uninstalled the new (47) version of Firefox and installed the older version (46) of Firefox. Unfortunately this had the same problem - it didn't recognize my account or email on sync.

Please let me know, how to access my sync account. Thank you!

My computer had to be reset completely and now that Firefox (and everything) has been reinstalled, I tried to login to my sync account, but it says that the account and email are not recognized. I researched online and found that when the sync account was last used on an older version of Firefox (which was 3 weeks ago), then it won't be recognized and I need to upgrade Firefox from the sync account. Unfortunately that is not possible as my computer had crashed. So I tried another way - uninstalled the new (47) version of Firefox and installed the older version (46) of Firefox. Unfortunately this had the same problem - it didn't recognize my account or email on sync. Please let me know, how to access my sync account. Thank you!

Krejt Përgjigjet (2)

Wesley Branton
Wesley Branton
more options

If you did not upgrade to the new version of sync, your data has been deleted from the old server. Mozilla removed all data from the old servers to protect the security and privacy of their users.

The old servers were removed on September 30, 2015.

For more information, please refer to this Mozilla support article:

Note: Firefox Sync is not a data backup service and should not be used as such.

gurukirin
gurukirin I zoti i pyetjes
more options

Thanks for this suggestion. It was working 3 weeks ago, so would have been after Sept. 30th 2015, and therefore would be on the server still.

I tried the link attached before posting this but didn't get the answer yet.