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When I downloaded the latest update it corrupted my inbox and I lost the content of every email in my inbox prior to that date (7/6/16), how do I fix?

  • 1 përgjigje
  • 2 e kanë hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga christ1

Jesloan12
Jesloan12
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I downloaded an update on 7/6/16 and immediately lost the content of every email in the inbox prior to that date. They are still showing in the inbox but when I open them they have no content. Has anyone experienced this problem? Any ideas on how to get my message content back?

I downloaded an update on 7/6/16 and immediately lost the content of every email in the inbox prior to that date. They are still showing in the inbox but when I open them they have no content. Has anyone experienced this problem? Any ideas on how to get my message content back?

Krejt Përgjigjet (1)

christ1
christ1
  • Top 25 Contributor
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This has got nothing to do with the update.

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird