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HTML5 videos stopped working after Windows 10 Anniversary Update - Media Feature Pack is installed

  • 3 përgjigje
  • 5 e kanë hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga AliceWyman

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Hello!

When opening links to HTML5 videos, I can watch them as they load but as soon as the video is fully buffered/downloaded, it either dissapears or shows a "unloaded image placeholder"-icon, depening on source. This issue doesn't seem to happen on sites such as Youtube - I've only ever seen it on sites hosting gif-esque HTML5 videos, such as the following: http://i.imgur.com/u9oX1hD.gifv .

Whenever this playback issue happens, a message from Mozilla shows on the top of the page, reading "To improve video quality, you may need to install Microsoft's Media Feature Pack", and a link to this page: https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows?as=u&utm_source=inproduct . This all started to happen after the Anniversary update.

My version of Windows 10 is an N-version, meaning the media features of the default windows are not preinstalled. The issue is that I HAVE installed the Media Feature Pack already, and if I try to download the latest and install again it says that it's already up-to-date.

I can't seem to find any other threads about this particular issue. I can provide further details I have not been clear enough about my issue, or if there's any kinds of test you'd like me to do.

Thanks, Towkin

Hello! When opening links to HTML5 videos, I can watch them as they load but as soon as the video is fully buffered/downloaded, it either dissapears or shows a "unloaded image placeholder"-icon, depening on source. This issue doesn't seem to happen on sites such as Youtube - I've only ever seen it on sites hosting gif-esque HTML5 videos, such as the following: http://i.imgur.com/u9oX1hD.gifv . Whenever this playback issue happens, a message from Mozilla shows on the top of the page, reading "To improve video quality, you may need to install Microsoft's Media Feature Pack", and a link to this page: https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows?as=u&utm_source=inproduct . This all started to happen after the Anniversary update. My version of Windows 10 is an N-version, meaning the media features of the default windows are not preinstalled. The issue is that I HAVE installed the Media Feature Pack already, and if I try to download the latest and install again it says that it's already up-to-date. I can't seem to find any other threads about this particular issue. I can provide further details I have not been clear enough about my issue, or if there's any kinds of test you'd like me to do. Thanks, Towkin

Zgjidhje e zgjedhur

hi, unfortunately it appears that you have to reinstall the windows media feature pack anew after each major windows 10 milestone - this should hopefully be the right link for the win10 anniversary update: https://www.microsoft.com/en-us/download/details.aspx?id=53356

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (3)

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Zgjidhja e Zgjedhur

hi, unfortunately it appears that you have to reinstall the windows media feature pack anew after each major windows 10 milestone - this should hopefully be the right link for the win10 anniversary update: https://www.microsoft.com/en-us/download/details.aspx?id=53356

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i installed the media pack and it still won't work for me. 50.0a2 (2016-09-19)

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ban_everyone said

i installed the media pack and it still won't work for me. 50.0a2 (2016-09-19)

The solution for this question is specific to Windows 10 N edition with the Anniversary Update (Windows 10 Version 1607). See this article for Microsoft Media Feature Pack download links for other Windows versions (N and KN editions):

If you need more help please ask a new question. See Mozilla Support rules and guidelines. I'll close this thread now.