Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Is it possible to remove a personal photo from the account I lost access to?

more options

I have an old account on addons.mozilla.org to which I can't get access anymore, even though I have the login information from the time I was using it a few years ago. The system doesn't recognize my email when I try to restore the access by asking for a password change link (I'm certain it's the right email address). That old account has my personal photo as the public account picture and I want it to be removed. I tried reporting that old account asking to remove the picture, but nothing seems to be happening. Is there a way to restore the access to that account or to have it deleted or have the picture removed? Thanks in advance!

I have an old account on addons.mozilla.org to which I can't get access anymore, even though I have the login information from the time I was using it a few years ago. The system doesn't recognize my email when I try to restore the access by asking for a password change link (I'm certain it's the right email address). That old account has my personal photo as the public account picture and I want it to be removed. I tried reporting that old account asking to remove the picture, but nothing seems to be happening. Is there a way to restore the access to that account or to have it deleted or have the picture removed? Thanks in advance!

Krejt Përgjigjet (1)

more options

Maybe... The Add-ons site has a forum here:

You might try email contact first:

  • amo-admins@mozilla.org

I guess the difficulty will be confirming it's your account...