Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Received an alarm & pop up for me to call 877-563-5714 to fix a serious security issue, not to restart computer. Is this a scam?

ttiaterra
ttiaterra
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I was browsing & received an audible alarm. I found a pop up that read: Dear Customer, A serious malfunction has been detected with Windows 10 & your Firefox 49.0.Please call the toll-free number below for a Microsoft -Certified Technician to help you resolve the issue. 877-563-5714 For your safety, closing the Firefox browser has been disabled without support of the Microsoft-Certified technician to avoid corruption to the registry of your Windows 10 64-bit operating system...DO NOT SHUT DOWN OR RESTSRT THE COMPUTER.DOING THAT MAY LEAD TO DATA LOSS AND POSSIBLE FAILURE OF THE OPERATING SYSTEM AND POTENTIAL NON BOOTABLE SITUATION RESULTING IN COMPLETE DATA LOSS... and it repeats in a pop up

I was browsing & received an audible alarm. I found a pop up that read: Dear Customer, A serious malfunction has been detected with Windows 10 & your Firefox 49.0.Please call the toll-free number below for a Microsoft -Certified Technician to help you resolve the issue. 877-563-5714 For your safety, closing the Firefox browser has been disabled without support of the Microsoft-Certified technician to avoid corruption to the registry of your Windows 10 64-bit operating system...DO NOT SHUT DOWN OR RESTSRT THE COMPUTER.DOING THAT MAY LEAD TO DATA LOSS AND POSSIBLE FAILURE OF THE OPERATING SYSTEM AND POTENTIAL NON BOOTABLE SITUATION RESULTING IN COMPLETE DATA LOSS... and it repeats in a pop up

Zgjidhje e zgjedhur

I'm pretty sure that's a scam. Can you get rid of that page using any of these methods:

  • Esc key (cancels certain dialogs, resizes pages that go full screen using a script)
  • Ctrl+w (close tab shortcut)
  • Ctrl+F4 (close document shortcut)
  • Alt+F4 (close window shortcut)
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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Zgjidhja e Zgjedhur

I'm pretty sure that's a scam. Can you get rid of that page using any of these methods:

  • Esc key (cancels certain dialogs, resizes pages that go full screen using a script)
  • Ctrl+w (close tab shortcut)
  • Ctrl+F4 (close document shortcut)
  • Alt+F4 (close window shortcut)