Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Can't use netflix.

  • 6 përgjigje
  • 52 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga psychdoc

andre99r
andre99r
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On fireox 54 on linux mint 18.1 because of error F7363-1260 I can't use netflix, on netflix help page they told me that the error is caused by an extension or a plug in on firefox, but I haven't got any extensions and same with plugins, how can I do?

On fireox 54 on linux mint 18.1 because of error F7363-1260 I can't use netflix, on netflix help page they told me that the error is caused by an extension or a plug in on firefox, but I haven't got any extensions and same with plugins, how can I do?

Krejt Përgjigjet (6)

bygabyga
bygabyga
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Hi,

Could you please tell us if you are using a Firefox binary as released from mozilla or your distro's repo? If you are using a Firefox build from your distribution could you please try to use netflix with a binary from firefox.com

Thank you for your feedback.

andre99r
andre99r I zoti i pyetjes
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I've downloaded and installed the binary but the problem persists

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
andre99r
andre99r I zoti i pyetjes
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I've tried everything, the error persist....

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you have the Widevine plugin loaded and enabled?

Try to toggle DRM off/on to see if that makes Firefox (re)load components.

  • Options/Preferences -> Content: Play DRM

You can also check the gmp prefs on the about:config page to check if there are Boolean prefs with a user set (bold) value.

psychdoc
psychdoc
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I have this question also. I cannot view the Netflix homepage properly. The categories are all jumbled and don't work properly. I'm hoping Firefox can resolve this because the Netflix pages work fine with Internet Explorer.