Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I have lost my log ins and paswords even though I used the correct log in criteria.

  • 1 përgjigje
  • 4 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga FredMcD

IamDruid
IamDruid
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Firefox developer updated and send me a message to log in to my account to sync data.

However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins.

However, I have all the information still on my smart phone!

This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Firefox developer updated and send me a message to log in to my account to sync data. However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins. However, I have all the information still on my smart phone! This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Ndryshuar nga IamDruid

Krejt Përgjigjet (1)

FredMcD
FredMcD
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Did you reset the sync password?

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible