Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox crashes almost immediately on startup

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 7 parje
  • Përgjigjja më e re nga 501st_alpha1

501st_alpha1
501st_alpha1
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I haven't used my desktop computer in a few weeks, and before that everything worked fine.

Now when I try to start Firefox, it crashes almost immediately. Usually this is right after I restore the old session, but sometimes it will run for a few minutes or hours before crashing.

The crash occurs even in Safe Mode. I also tried closing all the tabs from my old session, but even with only one tab open it still crashes.

I'm on Debian Jessie, and I updated to the latest available Firefox after the crashes started, but that didn't help either.

Crash ID: bp-cac9ea19-8697-438b-8921-281251171020

I haven't used my desktop computer in a few weeks, and before that everything worked fine. Now when I try to start Firefox, it crashes almost immediately. Usually this is right after I restore the old session, but sometimes it will run for a few minutes or hours before crashing. The crash occurs even in Safe Mode. I also tried closing all the tabs from my old session, but even with only one tab open it still crashes. I'm on Debian Jessie, and I updated to the latest available Firefox after the crashes started, but that didn't help either. Crash ID: bp-cac9ea19-8697-438b-8921-281251171020

Krejt Përgjigjet (2)

cor-el
cor-el
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  • Top 10 Contributor
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You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

501st_alpha1
501st_alpha1 I zoti i pyetjes
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I haven't yet been able to reproduce the issue with a fresh profile, though I was able to reproduce it on a profile that I created a while ago that I don't use for anything else. (I keep all settings at the default, so the only thing that profile should have is some history entries.)

In addition to full browser crashes, I have also run into various tab crashes. Sometimes reloading the tab will cause it to crash again, but sometimes it loads fine.

Interestingly, I also had a couple crashes (both browser and tab) when using the Tor Browser Bundle, which AFAIK clears a lot of profile data between sessions. (TBB version 7.0.7, based on Firefox 52.4.1.)

After one of the TBB crashes, I saw an error that mentioned `free`, so I ran memtest86 to check for hardware issues with my RAM, but it found no errors.