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Dragging an attachment from an email in my Inbox to an email I'm writing causes a hang. [Mac]

  • 5 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Wayne Mery

sktyrhrtout
sktyrhrtout
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I'm on a Mac OSX 10.11.6

Thunderbird Version 52.5.2 (64-bit)

I used to be able to drag an attachment from an email in my inbox to an email I'm writing. Recently, it's caused a spinning beachball and requires a force quit.

Once I save the attachment to my desktop I can then drag it and attach it.

The attachments aren't large, but about 2.5 MB.

Thanks for any help!

I'm on a Mac OSX 10.11.6 Thunderbird Version 52.5.2 (64-bit) I used to be able to drag an attachment from an email in my inbox to an email I'm writing. Recently, it's caused a spinning beachball and requires a force quit. Once I save the attachment to my desktop I can then drag it and attach it. The attachments aren't large, but about 2.5 MB. Thanks for any help!

Ndryshuar nga Wayne Mery

Krejt Përgjigjet (5)

Matt
Matt
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crash id's? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Wayne Mery
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Mac users like to use the word crash, but this user is describing a hang. I didn't find an open bug report which describes this, but I don't doubt that these steps could cause a hang. Similar to https://bugzilla.mozilla.org/show_bug.cgi?id=635565

sktyrhrtout
sktyrhrtout I zoti i pyetjes
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Yes, it is definitely a hang and not a crash.

I had originally let it work for a minute or two and it did not resolve itself. However, the last time it happened I let it go for about 4 minutes and eventually it became usable again. The attachment did not get attached to the email I was writing and if I tried again, it would hang again.

Again, saving the attachment from my inbox email to the desktop allowed it to be dragged from the desktop to the email I was writing without any issues.

Ndryshuar nga Matt

Matt
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It is certainly not an issue on windows, I can not reproduce at all. But I would assume that Thunderbird would be writing a temp file somewhere probably at the location specified in the TMP or TEMP environment variables. Could something be interfering with that I wonder. Any software, like an anti virus that would be monitoring temp files

Wayne Mery
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I suspect this is a Mac dialog issue, so it is not surprising it doesn't occur on Windows (which I confirm)