Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Constant crashing

  • 4 përgjigje
  • 1 e ka hasur këtë problem
  • 7 parje
  • Përgjigjja më e re nga cor-el

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When I have a few windows/tabs open on any content-heavy sites, Firefox will crash. It happens so often that crash report "throttling" has happened.

Some incident numbers are: bp-7df468f8-f25d-42c9-aaf5-b3f9a1180206 bp-f21637ee-2c0c-4825-ac67-5667a0180206 bp-3719d6eb-6d0f-4160-b9dc-5bb5e0180204 https://crash-stats.mozilla.com/report/index/bp-7fc80c2f-4374-40d4-9030-e47401180203

I've uninstalled and reinstalled Firefox to no avail -KARL

When I have a few windows/tabs open on any content-heavy sites, Firefox will crash. It happens so often that crash report "throttling" has happened. Some incident numbers are: bp-7df468f8-f25d-42c9-aaf5-b3f9a1180206 bp-f21637ee-2c0c-4825-ac67-5667a0180206 bp-3719d6eb-6d0f-4160-b9dc-5bb5e0180204 https://crash-stats.mozilla.com/report/index/bp-7fc80c2f-4374-40d4-9030-e47401180203 I've uninstalled and reinstalled Firefox to no avail -KARL

Krejt Përgjigjet (4)

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Any particular reason for running the Beta pre-release build?

One thing that I found in common for two of those crash reports was aswhooka.dll a module being red flagged under modules. That file is described as malware / malicious on the web in a number of places, by different sources. http://immuneyourpc.com/uninstall-aswhooka-dll-malware-removal-guide/ While another mention was it being part of Avast Behavior Shield. https://www.bleepingcomputer.com/forums/t/648520/am-i-infected-avast-aswhookadll/ And this refers to that file as a "virus". https://www.removemalwarefrompc.com/uninstall-aswhooka-dll-virus-easily

I don't know what to recommend and if that will fix your crashing problem. Please see these two Knowledge Base articles for guidance. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware https://support.mozilla.org/en-US/kb/how-stay-safe-web

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I tried to uninstall the Beta. It demanded administrator privileges. I wasn't sure about that, and read a post that I should reinstall it to get rid of the old one, and am now running 58.0.2. It unfortunately continues to crash.

I turned off Avast webshield, ran MalwareFox per one of your posts. It seemed like it was better for a bit after the new FF install, then went back to crashing. crash reports are as follows: bp-e9d21088-269b-4dae-ad11-4f1a00180212 bp-1b508abe-5065-4a82-af01-27ce01180212 bp-9c0aed1f-105b-4887-a1cd-c42231180212 bp-30431875-b3b6-4764-aed8-54da01180212 bp-0a42804e-c222-46df-a342-0264a1180211

-Karl

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You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Those crash reports are OOM (out-of-memory) reports where not enough free memory is available.

You can try to modify multi-process settings to see if this has effect.

  • set number of content processes to 1 if it is currently set to a higher value (4)
    Options/Preferences -> General -> Performance
    remove checkmark: [ ] "Use recommended performance settings"