Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox constantly gets stuck at a white screen

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 10 parje
  • Përgjigjja më e re nga FredMcD

impawsable
impawsable
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I have a user that keeps getting the same issue with Firefox about 2-3 times a month.

Whenever she launches Firefox, it stays white. She can interact with the browser, but nothing attempts to load and everything is locked to a white screen. She's unable to open any bookmarks or load any websites. It just stays white.

We've tried uninstalling/reinstalling Firefox from the server she was in at the time, and it worked temporarily. And it seems to be a single server that has this issue. It's up-to-date.

I have a user that keeps getting the same issue with Firefox about 2-3 times a month. Whenever she launches Firefox, it stays white. She can interact with the browser, but nothing attempts to load and everything is locked to a white screen. She's unable to open any bookmarks or load any websites. It just stays white. We've tried uninstalling/reinstalling Firefox from the server she was in at the time, and it worked temporarily. And it seems to be a single server that has this issue. It's up-to-date.

Krejt Përgjigjet (1)

FredMcD
FredMcD
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As this happens 2-3 times a month, it will be hard to find a cause. Interruption of internet service, firewall, bad modem . . . .

If this is a laptop, try taking it to a public WiFi and see if the problem remains.

Turn off and unplug the modem for a slow count of 10.


Does the problem happen during bad weather? Could be bad house wiring.


Normally, I would have you try Safe Mode, But 2-3 times a month . . . .

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?