Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

All bookmarks lost after update to 59.0.1 version

  • 2 përgjigje
  • 3 e kanë hasur këtë problem
  • 7 parje
  • Përgjigjja më e re nga enventa

enventa
enventa
more options

Hi there!

Two days ago I updated my FF from version 58.0.1 to 59.0.1 on a Windows 10 PC.

Yesterday I noticed that after starting FF, there were no bookmarks anywhere (0 bookmarks, not "Bookmarks menu" nor "Bookmarks toolbar"). History was also missing! However, "Saved logins", Certificates and others were still there...

I followed your guide ("Restore bookmarks from backup or move them to another computer") to restore a bookmarks backup and I got all my bookmarks (6005 entries) back.

But this morning, after starting again FF (and my PC), bookmarks and history were gone again! I guess I can get bookmarks back by restoring them again... but I'm afraid there must be something wrong making this issue appear every time I start FF.

Could anyone assist, please?

I have these add-ons installed: Addblock plus, MEGA, Tab suspender, Video DownloadHelper

Hi there! Two days ago I updated my FF from version 58.0.1 to 59.0.1 on a Windows 10 PC. Yesterday I noticed that after starting FF, there were no bookmarks anywhere (0 bookmarks, not "Bookmarks menu" nor "Bookmarks toolbar"). History was also missing! However, "Saved logins", Certificates and others were still there... I followed your guide ("Restore bookmarks from backup or move them to another computer") to restore a bookmarks backup and I got all my bookmarks (6005 entries) back. But this morning, after starting again FF (and my PC), bookmarks and history were gone again! I guess I can get bookmarks back by restoring them again... but I'm afraid there must be something wrong making this issue appear every time I start FF. Could anyone assist, please? I have these add-ons installed: Addblock plus, MEGA, Tab suspender, Video DownloadHelper

Krejt Përgjigjet (2)

Scribe
Scribe
more options

Hi, see what happens if you disable ALL your extensions and any theme - 3-bar menu > Add-ons > Extensions/Themes and restart Firefox; then if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some of them.

If the above doesn't help, set all plug-ins to Never Activate - 3-bar menu > Add-ons > Plugins, then if it's OK, re-enable them one by one until you find the culprit.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

enventa
enventa I zoti i pyetjes
more options

Hi! Thanks for answering. Disabling the plugins didn't work. I ended up reinstalling FF from scratch and restoring my profile. I think I get everything back.