Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Lost access to my gmail account after letting avast do a deep clean . Have tried all recovery suggestions with no luck.

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga FredMcD

Standfirm
Standfirm
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I've contacted Google support, they say my account is still open, it's been 2 months now that I've lost access to this account. I've followed all recovery steps to no avail. I was using the Firefox browser when this happened. The email that I've lost access to is the same one that I used to make my Firefox account, but I have no way to verify it's my account.

I've contacted Google support, they say my account is still open, it's been 2 months now that I've lost access to this account. I've followed all recovery steps to no avail. I was using the Firefox browser when this happened. The email that I've lost access to is the same one that I used to make my Firefox account, but I have no way to verify it's my account.

Krejt Përgjigjet (1)

FredMcD
FredMcD
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Standfirm said

I've lost access to this account

Please explain the problem in detail. What happens? What is the exact error messages? +++++++++++++++++++++++++++++++++++++++++++ Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}