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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I'm trying to create a new Firefox sync account with a old deleted account's secondary email, but the system says the email is in use.

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga ah0351

ah0351
ah0351
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I'm trying to create a new Firefox sync account with my current primary email. My current primary email was used as the secondary email in the old account that I have recently deleted. When I submit the form to create my new account, the system tells me that the email is used in another account. How can ensure that my primary email is no longer in use after having deleted my old primary account?

I'm trying to create a new Firefox sync account with my current primary email. My current primary email was used as the secondary email in the old account that I have recently deleted. When I submit the form to create my new account, the system tells me that the email is used in another account. How can ensure that my primary email is no longer in use after having deleted my old primary account?

Zgjidhje e zgjedhur

I removed my new primary email address as the recovery email address for another account and that cleared up the issue. I've created my new Firefox Sync account and am good to go.

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Krejt Përgjigjet (3)

cor-el
cor-el
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Can you login to that old account (email) or request a password reset for this account?

ah0351
ah0351 I zoti i pyetjes
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I can log into to the old email account. However, the Firefox sync account associated to the old email account (for which my new email account was associated as a recovery email) has been deleted. One would think this would make my new email account no longer associated with any Mozilla record, but somehow the conflict is there. Is there anyway to contact Mozilla directly to have the record deleted?

ah0351
ah0351 I zoti i pyetjes
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Zgjidhja e Zgjedhur

I removed my new primary email address as the recovery email address for another account and that cleared up the issue. I've created my new Firefox Sync account and am good to go.