Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

DRM (Spotify) not working

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 19 parje
  • Përgjigjja më e re nga ezra

ezra
ezra
more options

When trying to use Spotify on Firefox, a yellow banner with "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." will display and no music is able to be played.

After seeing this I went through a dozen separate help pages/previous answers ranging from making sure DRM is enabled (this is a DRM issue too, Netflix gives the same banner), starting in safe mode, deleting cookies, reinstalling widevine and toggling a few options in about:config but nothing seems to work

Running Spotify in a different browser also worked, but I'd love to stick with Firefox as much as I can, any help would be appreciated!

When trying to use Spotify on Firefox, a yellow banner with "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." will display and no music is able to be played. After seeing this I went through a dozen separate help pages/previous answers ranging from making sure DRM is enabled (this ''is'' a DRM issue too, Netflix gives the same banner), starting in safe mode, deleting cookies, reinstalling widevine and toggling a few options in about:config but nothing seems to work Running Spotify in a different browser also worked, but I'd love to stick with Firefox as much as I can, any help would be appreciated!

Krejt Përgjigjet (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you see the Widevine plugin in "Add-ons -> plugins" (about:addons page) ?

If you toggle DRM off and on again then Firefox should try to (re)load Widevine.

You should see this as a XHR request in the Browser Console.

ezra
ezra I zoti i pyetjes
more options

cor-el said
Do you see the Widevine plugin in "Add-ons -> plugins" (about:addons page) ? If you toggle DRM off and on again then Firefox should try to (re)load Widevine. You should see this as a XHR request in the Browser Console.

This did not solve my issue, in fact it was the first thing I attempted to fix it. When DRM is disabled the page detects this and does not let normal Spotify libraries load (it instead gives an error page), and the yellow banner asks to Enable DRM. In my case, the yellow banner says "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." but allows me to go through Spotify pages, just not allowing anything to play.

Ndryshuar nga ezra