Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Passwords and User IDs

Sandy
Sandy
more options

I received a message while on Firefox this morning asking if my Firefox app was running slow. The message said to download a fix that would speed up my Firefox without losing my user ids and passwords, and other critical info. Well, I opted for the download fix. All of my passwords and user ids were wiped out. I have tried to get Firefox to remember them again, as I use them. However, each time I ask Firefox to remember my user id and password, it does not do so...so the next time I log into Outlook, for example, I have to reenter my E-Mail address and password. Not much of a fix at all! I was better off without "the fix." What can I do?

I received a message while on Firefox this morning asking if my Firefox app was running slow. The message said to download a fix that would speed up my Firefox without losing my user ids and passwords, and other critical info. Well, I opted for the download fix. All of my passwords and user ids were wiped out. I have tried to get Firefox to remember them again, as I use them. However, each time I ask Firefox to remember my user id and password, it does not do so...so the next time I log into Outlook, for example, I have to reenter my E-Mail address and password. Not much of a fix at all! I was better off without "the fix." What can I do?

Krejt Përgjigjet (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sorry to hear about this problem. Are you sure there was a download -- if you check your download history (Ctrl+J), can you figure out what it was and where it came from?

If it wasn't a download but a message suggesting to Refresh or Tune-up your Firefox, your old data should be on your Windows desktop in a folder named Old Firefox Data. Do you have that folder?

Before taking further action, I suggest exiting out of Firefox and doing a regular shutdown and restart of Windows to release file locks and complete any pending updates.

Then we can suggest copy/pasting a few files from the old folder to your current one, but there are a lot of details, so in a later reply.