Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Cannot play CNN live in browser

  • 6 përgjigje
  • 1 e ka hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga cjahn50

cjahn50
cjahn50
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When I try to play CNN live video in Firefox, I am prompted to choose my provider in a pop-up. When I click Spectrum I get a screen with this in the upper right hand corner - adobe-pass-2.60.0.4-8a55665.

What do I need to change or set to get the live stream to play?

FWIW - This works on Edge and Chrome.

When I try to play CNN live video in Firefox, I am prompted to choose my provider in a pop-up. When I click Spectrum I get a screen with this in the upper right hand corner - adobe-pass-2.60.0.4-8a55665. What do I need to change or set to get the live stream to play? FWIW - This works on Edge and Chrome.

Krejt Përgjigjet (6)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can you post a screenshot? It works for me on Win11 with Comcast. see screenshot Have you tried in Safe Mode?

cjahn50
cjahn50 I zoti i pyetjes
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This is what I get when I click on Spectrum in the providers list. And this is happening on windows 10.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can you try in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

cjahn50
cjahn50 I zoti i pyetjes
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I did try it in Troubleshooting mode. I got the same results. And the same message.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
cjahn50
cjahn50 I zoti i pyetjes
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I have/had done this one more than one occasion. The simple issue is that when I click on Spectrum to login to my provider, I get a screen with the message in the upper right hand corner and no login screen. As I mentioned, this is on Windows 10 20H2 and it works perfectly on Edge (all versions) and Chrome. In those browsers, I get the screen I see in Firefox briefly and then I am sent to the Spectrum site to login. In the case of Firefox, I get the screen and it hangs there.