Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I cant find my bookmarks and saved passwords.

  • 4 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga FredMcD

bullseyedisc
bullseyedisc
more options

My laptop crashed. I got a new one but I cannot remember what my login info is for firefox. I had lots of saved passwords and bookmarks that I need to get back. I tried the two email addresses that I would have used and neither of them can access my old passwords and bookmarks. In fact, with either login I used I get the same saved passwords and the same bookmarks.

My laptop crashed. I got a new one but I cannot remember what my login info is for firefox. I had lots of saved passwords and bookmarks that I need to get back. I tried the two email addresses that I would have used and neither of them can access my old passwords and bookmarks. In fact, with either login I used I get the same saved passwords and the same bookmarks.

Krejt Përgjigjet (4)

FredMcD
FredMcD
more options

Did you save the hard drive from the old computer? If so, you might be able to mount it as an external drive and get back your data.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you possibly reset the password of the Sync account because you forgot the password? Resetting the password for the Firefox Account will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password can decrypt this data. S

bullseyedisc
bullseyedisc I zoti i pyetjes
more options

Thanks for the suggestions. We did remove the hard drive from the old laptop to try to access the files but it is fully dead.

I do not remember the login info for Mozilla, user name or password since it was so long ago that I signed in. There is a chance I did reset the password. I have come to terms with the fact that I lost the bookmarks and passwords. My bad for not saving this login info. Lesson learned.

FredMcD
FredMcD
more options

Did you take the old drive to a tech? It's possible it might be made useful. Might !


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.