Unable to watch Netflix, or other video content other than YouTube
Hello,
I have been unable to watch Netflix or any "other" video content using the Firefox browser for the past few weeks. I've been pulling my hair out while working through the help articles, alongside bouts of furious googling - all to no avail.
On Netflix I am getting error code F7701- 1003. Netflix is telling me to use the latest version of Firefox, but I have been checking for new updates almost every day since I noticed this issue. My current version is 100.0 (64-bit) On other website I'm getting the error message "No compatible source was found for this media."
I have followed all of the fixes listed on the following articles, but so far have not been able to fix my problem: Fix common audio and video issues Fix video and audio problems on Firefox for Windows N editions
If there is anything I haven't tried yet, please let me know.
Zgjidhje e zgjedhur
If you have Windows 10 N or KN then you may not have the Media Feature Pack installed. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
https://support.mozilla.org/en-US/kb/fix-problems-images-not-show
http://kb.mozillazine.org/Images_or_animations_do_not_load
https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox
https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems
https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin
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Zgjidhja e Zgjedhur
If you have Windows 10 N or KN then you may not have the Media Feature Pack installed. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
https://support.mozilla.org/en-US/kb/fix-problems-images-not-show
http://kb.mozillazine.org/Images_or_animations_do_not_load
https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox
https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems
https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin
Thank you. Somehow I missed the giant "Add a feature" button at the top of the Optional features tab in windows 10 settings. Issue resolved!
Glad to help. Safe Surfing.