Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I made a second contribution to Mozilla. Downloaded the Thunderbird app onto Wion 10 laptop quickly but it will NOT install

  • 5 përgjigje
  • 0 e kanë hasur këtë problem
  • 7 parje
  • Përgjigjja më e re nga david

DrHalon
DrHalon
more options

I have tried several times to get help with this problem but never get a response from Mozilla about the problem. No trouble whatever making the donation and having it withdrawn from my bank account, but, all kinds of trouble trying to get help with getting download to install on my Win 10 laptop. It is very frustrating to run around in circles and still cannot get a direct answer to the question of installation. Will there be any help from your end or am I in this all alone??? I cannot find any way to actually communicate with any of your techs about this. Help! Dr. Bob Halon

I have tried several times to get help with this problem but never get a response from Mozilla about the problem. No trouble whatever making the donation and having it withdrawn from my bank account, but, all kinds of trouble trying to get help with getting download to install on my Win 10 laptop. It is very frustrating to run around in circles and still cannot get a direct answer to the question of installation. Will there be any help from your end or am I in this all alone??? I cannot find any way to actually communicate with any of your techs about this. Help! Dr. Bob Halon

Krejt Përgjigjet (5)

david
david
  • Top 10 Contributor
more options

Please share what error messages you are receiving. What version are you installing?

DrHalon
DrHalon I zoti i pyetjes
more options

No error message, nor response. version 102.0.3. Have tried several times over two days

david
david
  • Top 10 Contributor
more options

Ok. You download, click to install and then what happens? I presume your PC is 64-bit?

DrHalon
DrHalon I zoti i pyetjes
more options

nothing happens; no pop-ups, no error messages, nil. Yes, 64 bits

david
david
  • Top 10 Contributor
more options

I think you may have to double-click the exe file for it to start. It is possible there was an error in downloading the file. If double-clicking it doesn't work, please download a fresh copy at thunderbird dot net and let me know how that goes. This is highly unusual.