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Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Servicenow Timesheet Portal stopped working with drop down menus

  • 4 përgjigje
  • 0 e kanë hasur këtë problem
  • 14 parje
  • Përgjigjja më e re nga phannaford

phannaford
phannaford
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I use Servicenow to update my time sheet and access it using Firefox. When I click on a drop down to select a site it just closes. It was working a month ago and has since stopped. Works fine in Chrome however I prefer using Firefox.

Browser console messages when I click the drop down: 09:53:01.782 Uncaught TypeError: self.liveRegion is null 

   init https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:25994

js_includes_sp.jsx:25994:1 09:53:01.889 Uncaught TypeError: this.search is null 

   callback https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:24624
   bind https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23845
   success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23686
   success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921 line 45331 > eval:197
   i https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18
   fireWith https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18
   y https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20
   c https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20

I do not have access to Servicenow code and have tried installing an older version of FF 118 same results.

I use Servicenow to update my time sheet and access it using Firefox. When I click on a drop down to select a site it just closes. It was working a month ago and has since stopped. Works fine in Chrome however I prefer using Firefox. Browser console messages when I click the drop down: 09:53:01.782 Uncaught TypeError: self.liveRegion is null init https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:25994 js_includes_sp.jsx:25994:1 09:53:01.889 Uncaught TypeError: this.search is null callback https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:24624 bind https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23845 success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23686 success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921 line 45331 > eval:197 i https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18 fireWith https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18 y https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20 c https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20 I do not have access to Servicenow code and have tried installing an older version of FF 118 same results.

Krejt Përgjigjet (4)

zeroknight
zeroknight
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Does it still happen in Troubleshoot Mode?

phannaford
phannaford I zoti i pyetjes
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No - Restarted in Troubleshoot Mode - Same issue.

zeroknight
zeroknight
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Try clearing cookies and disabling Tracking Protection for the site.

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

phannaford
phannaford I zoti i pyetjes
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Did all of these: clearing cookies and disabling Tracking Protection for the site created a New Profile

same issue