Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Live videos on Youtube, certain embedded videos on Reddit, and *all* videos on Nebula are failing to play

  • 6 përgjigje
  • 4 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Wiktoria

hobbitguy1420
hobbitguy1420
more options

I tried to watch a youtube livestream today and it failed to play. Non-live videos on youtube are playing, even the same videos watched as VODs after the stream ends, but the livestreams are providing "Your browser can't play this video" errors.

Simultaneously, I'm noticing that some videos on Reddit (such as embedded tiktok videos) are stuck with a circling ring and won't play. At least some of the same videos will play on Tiktok (when I can find them).

ALSO, when I try to watch videos on my Nebula subscription, I'm getting a "This video could not be loaded: 4" error code. ANY video on Nebula.

What the heck gives?!

I tried to watch a youtube livestream today and it failed to play. Non-live videos on youtube are playing, even the same videos watched as VODs after the stream ends, but the livestreams are providing "Your browser can't play this video" errors. Simultaneously, I'm noticing that some videos on Reddit (such as embedded tiktok videos) are stuck with a circling ring and won't play. At least some of the same videos will play on Tiktok (when I can find them). ALSO, when I try to watch videos on my Nebula subscription, I'm getting a "This video could not be loaded: 4" error code. ANY video on Nebula. What the heck gives?!

Zgjidhje e zgjedhur

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

Lexojeni këtë përgjigje brenda kontekstit 👍 2

Krejt Përgjigjet (6)

zeroknight
zeroknight
more options

Install the Media Feature Pack if applicable.

Does it still happen in Troubleshoot Mode?

hobbitguy1420
hobbitguy1420 I zoti i pyetjes
more options

"Media feature pack" isn't showing up as an option, but I do have "Windows Media Player Legacy" installed. Yes, the issue does occur in troubleshooting mode - at minimum, the Nebula and livestream issues.

Ndryshuar nga hobbitguy1420

zeroknight
zeroknight
more options

Zgjidhja e Zgjedhur

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

hobbitguy1420
hobbitguy1420 I zoti i pyetjes
more options

It does *not* happen in a new profile! Does that mean it may be an issue with one of the add-ons or extensions I have installed? Odd... I'd have expected Troubleshooting Mode to resolve the issue if that was the case.

Ndryshuar nga hobbitguy1420

hobbitguy1420
hobbitguy1420 I zoti i pyetjes
more options

Okay, I refreshed my profile and that seems to have fixed it.

Wiktoria
Wiktoria
more options

I am having the same issue but launching Firefox in a safe mode or with a new profile does not fix it.

Also, Firefox throws a ton of the following error:

[Child 298, MediaDecoderStateMachine #1] WARNING: Decoder=7fae6d540400 Decode error: NS_ERROR_DOM_MEDIA_DECODE_ERR (0x806e0004) - virtual MediaResult mozilla::FFmpegVideoDecoder<59>::DoDecode(MediaRawData *, uint8_t *, int, bool *, MediaDataDecoder::DecodedData &): avcodec_send_packet error: Unknown error occurred: file /builds/worker/checkouts/gecko/dom/media/MediaDecoderStateMachineBase.cpp:166