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Can't create password for incoming POP email

  • 4 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga cpaulsen10

cpaulsen10
cpaulsen10
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I have Thunderbird set up with two email accounts. Until today I han problems with outgoing or incoming email and had saved passwords. All worked fine. Then I had to change my internet modem and somewhere along the line my incoming password for one of the two email accounts got deleted. No idea how. So I went into Settings and deleted all saved passwords. After that I sent a test email for both accounts and was able to re-save my passwords. But when I "Get Email" for either account, nothing happens. No email arrives (there are new emails on both accounts if I check via webmail). But I also am never prompted to save a password for incoming email (mail.comcast.net) for either account.

Why isn't Thunderbird prompting me to save the incoming password, and how can I manually enter a password? I'm baffled and at wit's end.

Thank you!

I have Thunderbird set up with two email accounts. Until today I han problems with outgoing or incoming email and had saved passwords. All worked fine. Then I had to change my internet modem and somewhere along the line my incoming password for one of the two email accounts got deleted. No idea how. So I went into Settings and deleted all saved passwords. After that I sent a test email for both accounts and was able to re-save my passwords. But when I "Get Email" for either account, nothing happens. No email arrives (there are new emails on both accounts if I check via webmail). But I also am never prompted to save a password for incoming email (mail.comcast.net) for either account. Why isn't Thunderbird prompting me to save the incoming password, and how can I manually enter a password? I'm baffled and at wit's end. Thank you!

Zgjidhje e zgjedhur

OK, my last post, moments ago, made me think to try another way to download messages. Instead of clicking the "Get Messages" button in the toolbar at the top of the window (on a Mac), I went to the TB File menu and selected the Get Messages For... option. In that case I could select each account individually and when I did that, I got the password re-entry pop-up and all is now working. My only remaining question is what happened with the Get Messages button? I've restarted TB a few times today, though I haven't restarted my computer. I suppose that's next. But if you know anything about this, I'd be interested to know more.

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Comcast doesn't use mail.comcast.net for the incoming server. It's either imap.comcast.net for IMAP or pop3.comcast.net for POP.

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

cpaulsen10
cpaulsen10 I zoti i pyetjes
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Thanks, but mail.comcast.net worked until today. That's how my Thunderbird was set earlier today before all this mess (I checked it as part of my troubleshooting because the Comcast/Xfinity help document also stated that was the incoming pop server). Maybe the help doc was outdated, but I was still getting email with that setting. Note my last incoming email was around 11:30am today - under that mail.comcast.net setting.

The bigger problem, though, is that it appears TB isn't even sending requests to the Comcast server. I even tried the pop3 server you mention. Nothing. By nothing I mean that TB used to reflect its actions in the very bottom of the TB window (something akin to "connecting" and "receiving files" or something like that). Now, as of close to noon Eastern today, there is nothing showing in that bottom bar. Ever.

So what I'm wondering is why would TB not even try to establish a connection and at least post a request to the server? I'd think if it did that it would then ask for a password re-entry. But it doesn't seem to be doing anything when I click the Get Messages button.

cpaulsen10
cpaulsen10 I zoti i pyetjes
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Zgjidhja e Zgjedhur

OK, my last post, moments ago, made me think to try another way to download messages. Instead of clicking the "Get Messages" button in the toolbar at the top of the window (on a Mac), I went to the TB File menu and selected the Get Messages For... option. In that case I could select each account individually and when I did that, I got the password re-entry pop-up and all is now working. My only remaining question is what happened with the Get Messages button? I've restarted TB a few times today, though I haven't restarted my computer. I suppose that's next. But if you know anything about this, I'd be interested to know more.

cpaulsen10
cpaulsen10 I zoti i pyetjes
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Sheesh! After a full system re-start, the button is now working too. Note one of these accounts is set up with mail.comcast.net as the incoming pop server and the other with pop3.comcast.net, and both are working. So either seems to be fine. I'd still love to hear from anyone about what might have happened. Perhaps it was a corrupted preference that got re-set with the restart?

Otherwise it appears my problem is resolved.