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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox4Life78: Firefox won't open

  • 5 përgjigje
  • 0 e kanë hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga Morbus

AnonymousUser
AnonymousUser
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Hello,

We spoke for quite awhile this afternoon trying to fix a FF crash problem on my PC. FF 3.6.3 is crashing upon start every time I attempt.

You had me do several things. The last two was to download Spybot and Spyware Terminator. I ran those two, and did remove some spyware, but the problem still persists with FF crashing when I attempt to launch it.


My lastest crash report is Crash ID: bp-4be24d59-1f5d-460b-b6eb-fe4332100519


Since we talked, I renamed the Mozilla Firefox folder, and downloaded a new version of FF. This did not fix the problem.

Any other thoughts that may fix this?

Thank you.

Hello, We spoke for quite awhile this afternoon trying to fix a FF crash problem on my PC. FF 3.6.3 is crashing upon start every time I attempt. You had me do several things. The last two was to download Spybot and Spyware Terminator. I ran those two, and did remove some spyware, but the problem still persists with FF crashing when I attempt to launch it. My lastest crash report is Crash ID: bp-4be24d59-1f5d-460b-b6eb-fe4332100519 Since we talked, I renamed the Mozilla Firefox folder, and downloaded a new version of FF. This did not fix the problem. Any other thoughts that may fix this? Thank you.

Krejt Përgjigjet (5)

Morbus
Morbus
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Hi Mike.

You may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

AnonymousUser
AnonymousUser I zoti i pyetjes
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Thanks for the reply. I can't seem to get FF to launch, it dies anytime I try to run it, so I haven't been able to disable extensions or plugins. Is there a way to do that without launching FF?

Morbus
Morbus
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Of course, you just run it in safe mode:

http://support.mozilla.com/en-US/kb/Safe+Mode

AnonymousUser
AnonymousUser I zoti i pyetjes
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Unfortunately I get the same error message when trying to run in safe mode. I've also tried running via the command line to create a new profile "firefox -p", but it crashes also.

Moses
Moses
  • Moderator
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Try a Clean Installation of Firefox if opening in Safe Mode doesn't work

Thanks Moses Firefox Support