Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox crashed and since then I can't open it, not even after reinstallation

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  • 4 e kanë hasur këtë problem
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numka
numka
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My computer had an unexpected shutdown. At that time, Mozilla was open and working with no problems. After the shutdown I restarted the computer but Mozilla wouldn't open. Simply after clicking the icon (in Startuo programs r any shortcut) nothing happens. I tried to uninstall it with Windows Uninstaller whowever I didn't manage - I kept receiving the message to close the program before uninstalling. So I used an external uninstaller with which I managed to uninstall the program and installed it all over again however this didn't solve the problem- I still cannot open it. Can you advise me some solution?

My computer had an unexpected shutdown. At that time, Mozilla was open and working with no problems. After the shutdown I restarted the computer but Mozilla wouldn't open. Simply after clicking the icon (in Startuo programs r any shortcut) nothing happens. I tried to uninstall it with Windows Uninstaller whowever I didn't manage - I kept receiving the message to close the program before uninstalling. So I used an external uninstaller with which I managed to uninstall the program and installed it all over again however this didn't solve the problem- I still cannot open it. Can you advise me some solution?

Krejt Përgjigjet (1)

cor-el
cor-el
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See:

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

Create a new profile as a test to check if your current profile is causing the problems.
See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox