Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Don't receive e-mail for lost password

  • 2 përgjigje
  • 5 e kanë hasur këtë problem
  • 18 parje
  • Përgjigjja më e re nga GH0ST

GH0ST
GH0ST
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I set up Firefox Sync when the first beta or so came out for Firefox 4. Since then, I haven't used it, on any machine or mobile application.

Today, I went to go set it up for the release of Firefox 4, and I constantly get "Username and/or Password is invalid" Since I can't put in my private key as I don't have any other machine with Sync up, I go to reset my e-mail.

After getting the correct username (I am 100% sure it is correct) and get the captcha code correct, it tells me that an e-mail has been sent to the registered e-mail address.

So, I go to check. I have nothing in my inbox, nothing in my spam. So, I go do the same for about 4 other e-mail addresses, and I don't have anything in there either.

How can I find out what e-mail address has been registered, or how can I reset my password?

I set up Firefox Sync when the first beta or so came out for Firefox 4. Since then, I haven't used it, on any machine or mobile application. Today, I went to go set it up for the release of Firefox 4, and I constantly get "Username and/or Password is invalid" Since I can't put in my private key as I don't have any other machine with Sync up, I go to reset my e-mail. After getting the correct username (I am 100% sure it is correct) and get the captcha code correct, it tells me that an e-mail has been sent to the registered e-mail address. So, I go to check. I have nothing in my inbox, nothing in my spam. So, I go do the same for about 4 other e-mail addresses, and I don't have anything in there either. How can I find out what e-mail address has been registered, or how can I reset my password?

Krejt Përgjigjet (3)

Himanshu Garg
Himanshu Garg
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Do you have your Sync key with you? Which Yahoo or Gmail or other Id did you enter for resetting your email.

If it was a Yahoo Id then please use Gmail as sometimes it takes time for yahoo to fetch the email.

Ndryshuar nga Himanshu Garg

GH0ST
GH0ST I zoti i pyetjes
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I do have the Sync Key, and I am 99% sure I used G-mail.

Richard Soderberg
Richard Soderberg
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Hi from Mozilla Services Operations. I'm sorry that you had trouble trying to reset your account password.

We fixed an issue earlier this evening that was preventing the "forgot password" emails from being delivered.

If you try resetting your password again, you should receive the email in just a few moments.

Sincerely,

Richard Soderberg, Services Operations

Ndryshuar nga Richard Soderberg