Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I'm confused about how to use the virus protection feature.

  • 2 përgjigje
  • 5 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga silkphoenix

tom.fitz4
tom.fitz4
more options

While surfing, I got a "security alert." Firefox scanned my computer and found several viruses. After clicking the "start protection" button a download of "InstallSecurityCenter_927.exe" began. When I attempted to open the file, it opened as a text file. How can I successfully use this feature, and how can I eradicate these viruses? Thanks. -Tom Fitzgibbon P.S. I have lately had some issues with my e-mail account being hacked, as well as some credit card fraud. Could these be related?

While surfing, I got a "security alert." Firefox scanned my computer and found several viruses. After clicking the "start protection" button a download of "InstallSecurityCenter_927.exe" began. When I attempted to open the file, it opened as a text file. How can I successfully use this feature, and how can I eradicate these viruses? Thanks. -Tom Fitzgibbon P.S. I have lately had some issues with my e-mail account being hacked, as well as some credit card fraud. Could these be related?

Krejt Përgjigjet (2)

TonyE
TonyE
  • Moderator
more options

Firefox does not scan for viruses. You accessed a malicious site that is trying to get you to install some form of malware. The scan that said your computer was infected was not a real scan. It is trying to get people to install malware by tricking them into believing that their computer is infected.

If you ran that file you need to run a full scan with your anti-virus software. I also recommend running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:

silkphoenix
silkphoenix
more options

Firefox is a browser only, it has no capability to scan your computer. DO NOT open, download, or pay attention to these pop-ups, they are all SCAMS and will install viruses into your computer. It's good that you cannot open that ".exe" file, otherwise your computer will be infected with viruses.

As a suggestion, do not open any "exe" from sources you are not familiar with, especially from emails.