We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Updater is not connecting to update server, unable to dowload new version of Firefox.

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 11 parje
  • Përgjigjja më e re nga coke1349

more options

Every time when I'm prompted to upgrade to a new version of Firefox, the updater refuses to connect to the update server. When downloading it manually I get a message that says "Unknown disk image". What to do? As it is a security update it would be nice to get it downloaded...

Every time when I'm prompted to upgrade to a new version of Firefox, the updater refuses to connect to the update server. When downloading it manually I get a message that says "Unknown disk image". What to do? As it is a security update it would be nice to get it downloaded...

Zgjidhje e zgjedhur

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (2)

more options

Zgjidhja e Zgjedhur

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Thanks for the help, appreciate it!