Your User Agent shows that you are using Firefox 3.5.4. Click on "More system details" to the right of your original question, scroll to the bottom and you will see the following: *Your User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.4) Gecko/20091016 '''''<u>Firefox/3.5.4</u>''''' (.NET CLR 3.5.30729) Reset your User Agent using the following instructions: *See --> [https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent Reset your user agent] '''''and''''' [http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default Resetting your useragent string to its compiled-in default] *What is a User Agent: http://en.wikipedia.org/wiki/User_Agent *See --> [https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version Finding your Firefox version] '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

If there are problems with updating then best is to download the full version and uninstall the currently installed version. Download a fresh Firefox copy and save the file to the desktop. * Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html * Uninstall your current Firefox version. * Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. * http://kb.mozillazine.org/Profile_folder_-_Firefox * http://kb.mozillazine.org/Profile_backup