Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox crashes

  • 2 përgjigje
  • 2 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Safeena

Safeena
Safeena
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Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Zgjidhje e zgjedhur

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (2)

knorretje
knorretje
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Zgjidhja e Zgjedhur

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Safeena
Safeena I zoti i pyetjes
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Thank you very much - that worked. I have also raised it with Trusteer Rapport as I use that extra security which is still receommended by all online banking software. So hopefully they will have additinal requests to work on the problem and fix it. Thanks again