Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Firefox crashes

  • 2 përgjigje
  • 3 e kanë hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga pnketia

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Firefox version 14.0.1 crashes during launch and crash reporter window appears. Unable to run the app in safe mode, but when Windows is booted in safe mode app launches with no problem. I booted Windows normally and went into "msconfig" and disabled all programs except for windows system ones and firefox still crashes when the icon is clicked. The crash id below is what shows . Crash ID=bp-0475217a-08c1-4272-9353-5a4c42120809

Firefox version 14.0.1 crashes during launch and crash reporter window appears. Unable to run the app in safe mode, but when Windows is booted in safe mode app launches with no problem. I booted Windows normally and went into "msconfig" and disabled all programs except for windows system ones and firefox still crashes when the icon is clicked. The crash id below is what shows . Crash ID=bp-0475217a-08c1-4272-9353-5a4c42120809

Zgjidhje e zgjedhur

This crash signature is possibly related to malware:

  • bug 434403 - Startup crash [@ nsDocShell::SetupNewViewer(nsIContentViewer*)] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | DocumentViewerImpl::Close(nsISHEntry*) ] (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (2)

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Zgjidhja e Zgjedhur

This crash signature is possibly related to malware:

  • bug 434403 - Startup crash [@ nsDocShell::SetupNewViewer(nsIContentViewer*)] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | DocumentViewerImpl::Close(nsISHEntry*) ] (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

SOLVED:-) Thank you. Tried Superantispyware and it found zero items. Then tried Malwarebytes and it also found zero. Then tried Microsoft security scanner and it found and removed the following: Adware:Win32/Altnet, Monitoring Tool:Win32/eBlaster, Program:Win32/AltnetP2PNetworking, Rogue:Win32/Winwebsec, SoftwarBundler:Win32/KaAzA . Rebooted computer and launched Firefox and it launched with no problems. I re-enabled all plug-ins and re-launched the browser and it launched with no problems. Thanks again!

Ndryshuar nga pnketia