Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Get Crash Reporter EVERY time I try to open Firefox. Installed latest version and disabled or deleted all add-ons. Still not working.

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga Hypnotised

Hypnotised
Hypnotised
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Updated Firefox to latest version and disabled or deleted all add-ons. Still get Crash Reporter. Firefox DOES open in Safe Mode. Ran MalwareBytes, AVG and SuperAntiSpyware. No viruses. Restored Firefox to its Default State. Checked for missing files In windows using Windows System File Checker in Command Prompt. There are none. I am running Windows 7 Ultimate on a Dell XPS 400. Everything else on my system works fine except for Firefox. KEEP GETTING CRASH REPORTER! Frustrated now.

Updated Firefox to latest version and disabled or deleted all add-ons. Still get Crash Reporter. Firefox DOES open in Safe Mode. Ran MalwareBytes, AVG and SuperAntiSpyware. No viruses. Restored Firefox to its Default State. Checked for missing files In windows using Windows System File Checker in Command Prompt. There are none. I am running Windows 7 Ultimate on a Dell XPS 400. Everything else on my system works fine except for Firefox. KEEP GETTING CRASH REPORTER! Frustrated now.

Zgjidhje e zgjedhur

I was told in a reply on my post for this matter in Mozillazine [http://forums.mozillazine.org/viewtopic.php?f=38&t=2685611] that the Crash Report stated that a Windows Update had caused the crash. I went to the list of all my Windows Updates and deleted all updates from the date that this occurred (3/29) and restarted and my Firefox browser works again! I could not believe it! Thank you for your kindness and assistance in this matter. Regards.

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (3)

ideato
ideato
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Hello Hypnotised, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.


thank you

Hypnotised
Hypnotised I zoti i pyetjes
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Thanks. I'll take any kind of practical help I can get at this point. I filed a crash report RIGHT BEFORE I did this so this first one is DEFINITELY ME.

[https://crash-stats.mozilla.com/repor.../bp-bae3319d-801e-4ca5-902a-2cc2d2130404] ID: bae3319d-801e-4ca5-902a-2cc2d2130404

[https://crash-stats.mozilla.com/repor.../bp-d927527a-622e-47f4-8fba-89aa22130404] ID: d927527a-622e-47f4-8fba-89aa22130404

[https://crash-stats.mozilla.com/repor.../7c47c3e6-e5e5-4eb1-af17-09ab32130331] ID: 7c47c3e6-e5e5-4eb1-af17-09ab32130331

[https://crash-stats.mozilla.com/repor.../bp-a7fe1588-1fcb-4da8-88b0-e963e2130330] ID: a7fe1588-1fcb-4da8-88b0-e963e2130330

[https://crash-stats.mozilla.com/repor.../bp-b73ffa4b-2bec-4d42-ae7d-f39492130330] ID: b73ffa4b-2bec-4d42-ae7d-f39492130330

Hypnotised
Hypnotised I zoti i pyetjes
more options

Zgjidhja e Zgjedhur

I was told in a reply on my post for this matter in Mozillazine [http://forums.mozillazine.org/viewtopic.php?f=38&t=2685611] that the Crash Report stated that a Windows Update had caused the crash. I went to the list of all my Windows Updates and deleted all updates from the date that this occurred (3/29) and restarted and my Firefox browser works again! I could not believe it! Thank you for your kindness and assistance in this matter. Regards.