Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

cant access google account

  • 2 përgjigje
  • 52 e kanë hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga cor-el

stow10
stow10
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I can not access my Google accounts due to the reasons below. Can you help? 




We've detected a problem with your cookie settings.

Enable cookies




Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions.

Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies.

Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

©2013 Google - Google Home - Terms of Service - Privacy Policy - Help

I can not access my Google accounts due to the reasons below. Can you help? We've detected a problem with your cookie settings. Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more ©2013 Google - Google Home - Terms of Service - Privacy Policy - Help

Krejt Përgjigjet (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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It would seem that Google knows you have an account but doesn't find values set in your cookies. Of course if you clear your google.com cookies you are actually starting over some of those values. Make sure that you are not clearing your cookies at the end of the session. If options are grayed out (I guess actually missing) under Privacy it probably means you are in Private Browsing mode or in permanent private browsing.See

also can you start Firefox in safe mode and let us know?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Private Browsing mode doesn't affect cookies other than that you get a separate set of cookies in PB mode and the cookies from normal mode can't be accessed. The cookie exceptions (allow, block, third-party) apply to both modes, so make sure that you allow cookies and aren't blocking them.

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.