Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Why does my bank not recognize my computer every time I log on, and this only occurs when I log on with Firefox not other browsers

  • 2 përgjigje
  • 3 e kanë hasur këtë problem
  • 58 parje
  • Përgjigjja më e re nga Wesley Branton

pclady
pclady
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I log on to by bank and firefox remembers my account #, but when the next screen pops up the bank does not recognize my computer. Each time after answering the correct security question ,I check the box to remember this as a personal computer but it never does. This only happens when I use Firefox, not other browsers. The other browsers remember the acct and that it is a personal computer.

I log on to by bank and firefox remembers my account #, but when the next screen pops up the bank does not recognize my computer. Each time after answering the correct security question ,I check the box to remember this as a personal computer but it never does. This only happens when I use Firefox, not other browsers. The other browsers remember the acct and that it is a personal computer.

Zgjidhje e zgjedhur

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

We hope to hear from you soon.

I would not recommend storing any bank information on your computer, for various security issues.

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (2)

philipp
philipp
  • Moderator
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hello, please try to reset firefox and see if this can address the issue...

afterwards run a full malware scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

Wesley Branton
Wesley Branton
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Zgjidhja e Zgjedhur

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

We hope to hear from you soon.

I would not recommend storing any bank information on your computer, for various security issues.