firefox is currupting passwords and Ids. Refreshed 3 times only temp fix.
password / ID is rejected when trying to enter Fidelity site. However no problem getting in when using microsoft Edge. refresh of firefox gives temp fix with same password / Id accepted then same reject problem returns.
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Is it only with the one site? Any problem on other sites?
Open the Password Manager and confirm the password is correct. Make sure there are not more than one entry.
Type about:preferences#security<enter> in the address bar.
Under Logins, Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
- https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Clear the cache":
- Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"
"Remove the cookies" from websites that cause problems.
- Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button# or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems