Hi Carrie, did Net Nanny provide any more information about the issue? What is the problem with Firefox 58.0.2 at the moment -- is it accessing the internet without restriction, or is it unable to connect to any secure sites, or something else? ---- Thank you for sharing your add-ons list. Did you try re-enabling the (disabled) extension "Net Nanny Enhanced 0.0.7" to see whether that makes any difference? You can view, enable/disable, and often remove extensions on the Add-ons page. Either: * Command+Shift+a (Windows: Ctrl+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Extensions. Then check the list on the right side. ---- If you absolutely cannot use Firefox 58 and need Firefox 57 instead, see: [[Install an older version of Firefox]].