Овај сајт ће имати ограничену функционалност док га будемо ажурирали у циљу побољшања вашег искуства. Ако неки чланак не реши ваш проблем и желите да поставите питање, на располагању ће вам бити наше заједнице подршке @FirefoxSupport на Twitter-у и /r/firefox на Reddit-у.

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

cannot send or receive messages on existing account because connection refused.

  • 1 одговор
  • 2 имају овај проблем
  • 1 преглед
  • Последњи одговор послао Matt

Mark B72
Mark B72
more options

Suddenly I cannot get a connection to my Thunderbird account. Settings all seem correct. I tried to reset my account. To do that, I opened NEW under FILE, and then clicked on EXISTING ACCOUNT. I entered my Gmail address, and in password I entered my Google account password. TB responded with the message FAILED TO FIND A SETTING FOR YOUR ACCOUNT. Could this have something to do with the Mac KEYCHAIN? I was in that feature today fixing another app. before the problem with TB occurred. I had to reinstall another app. Please advise. Thank you.

Suddenly I cannot get a connection to my Thunderbird account. Settings all seem correct. I tried to reset my account. To do that, I opened NEW under FILE, and then clicked on EXISTING ACCOUNT. I entered my Gmail address, and in password I entered my Google account password. TB responded with the message FAILED TO FIND A SETTING FOR YOUR ACCOUNT. Could this have something to do with the Mac KEYCHAIN? I was in that feature today fixing another app. before the problem with TB occurred. I had to reinstall another app. Please advise. Thank you.

Измењено од стране Mark B72

Сви одговори (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I know nothing about macs, but given that the account setting are stored on the internet in the Thunderbird.net web domain it is clear Thunderbird is not getting access to the internet to retrieve it's account settings from the database.

So if keychain is something in a firewall you are probably looking in the right place. if it is not look at the firewall (that might be an internet security suite if you are unfortunate enough to have one. They just about cripple Windows)