Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Овај сајт ће имати ограничену функционалност док га будемо ажурирали у циљу побољшања вашег искуства. Ако неки чланак не реши ваш проблем и желите да поставите питање, на располагању ће вам бити наше заједнице подршке @FirefoxSupport на Twitter-у и /r/firefox на Reddit-у.

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Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

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I have done everything in the help and still get this. I have uninstalled, reinstalled. Deleted profile.

My system shut off during a refresh to cause this.

I have done everything in the help and still get this. I have uninstalled, reinstalled. Deleted profile. My system shut off during a refresh to cause this.

Сви одговори (1)

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Hi tlmmrm, if a Refresh was interrupted, bad things can happen...

First, is there an Old Firefox Data folder on your desktop? If so, does it have a Firefox profile folder inside? This will have a partially random name, like "a1b2c3d4.default" and should have recently modified files inside.

Second, have you tried the suggestion to delete the profiles.ini file so that Firefox tries to rebuild the list of profiles in the normal location?

To facilitate working with your Firefox data, change these default Windows settings:

(1) Set Windows to show hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

(2) Set Windows to show common file extensions: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

There is a shortcut to get to your Firefox data: in the Windows search box, paste this and press Enter:

%APPDATA%\Mozilla\Firefox

Then check out Method 2 in this article: How to run Firefox when your profile is missing or inaccessible.

Any progress for far?