Овај сајт ће имати ограничену функционалност док га будемо ажурирали у циљу побољшања вашег искуства. Ако неки чланак не реши ваш проблем и желите да поставите питање, на располагању ће вам бити наше заједнице подршке @FirefoxSupport на Twitter-у и /r/firefox на Reddit-у.

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Multiple problems -- Emails not downloading; cannot restore removed accounts; supposedly still connected to removed accounts

  • 2 одговорa
  • 1 има овај проблем
  • 11 прегледа
  • Последњи одговор послао jonathan.arnett

more options

I'm running into multiple problems with Thunderbird (version 78.5.0, on Windows 10); here's the description:

For several years now, I've had three email accounts (two Gmail, one Hotmail) attached to Thunderbird. One of the Gmail accounts is generally dormant, but I use the other Gmail address and the Hotmail address frequently.

Two days ago, I clicked on the frequently-used Gmail account name (the bold name down the list, not the subfolder under Inbox), and then explored that account's various subfolders (junk, etc.). When I returned to the unified Inbox, all the emails from that Gmail account had disappeared. The emails were still visible if I clicked through to the individual account as described above.

Today, I realized that none of the three email accounts were loading new messages. The "Get Messages" function did nothing.

I tried various fixes I found online. Nothing worked. I then removed both Gmail accounts from Thunderbird and tried re-adding them, but the re-add procedure always failed. My name, email addresses, and passwords were all entered correctly, and I used the correct IMAP settings (I used Thunderbird's configuration wizard, and when I doublechecked using the "Configure manually" button, everything matched Google's recommendations). However, every time I clicked "Done," I received the yellow-box error message reading, "Unable to log in at server. Probably wrong configuration, username or password."

Then, after each time I abandoned the re-adding attempt, the script at the bottom of Thunderbird's main window still read, "Mail for my.alias@gmail.com@imap.gmail.com: Connected to imap.gmail.com..."

In short, I'm stuck. Help, please.

I'm running into multiple problems with Thunderbird (version 78.5.0, on Windows 10); here's the description: For several years now, I've had three email accounts (two Gmail, one Hotmail) attached to Thunderbird. One of the Gmail accounts is generally dormant, but I use the other Gmail address and the Hotmail address frequently. Two days ago, I clicked on the frequently-used Gmail account name (the bold name down the list, not the subfolder under Inbox), and then explored that account's various subfolders (junk, etc.). When I returned to the unified Inbox, all the emails from that Gmail account had disappeared. The emails were still visible if I clicked through to the individual account as described above. Today, I realized that none of the three email accounts were loading new messages. The "Get Messages" function did nothing. I tried various fixes I found online. Nothing worked. I then removed both Gmail accounts from Thunderbird and tried re-adding them, but the re-add procedure always failed. My name, email addresses, and passwords were all entered correctly, and I used the correct IMAP settings (I used Thunderbird's configuration wizard, and when I doublechecked using the "Configure manually" button, everything matched Google's recommendations). However, every time I clicked "Done," I received the yellow-box error message reading, "Unable to log in at server. Probably wrong configuration, username or password." Then, after each time I abandoned the re-adding attempt, the script at the bottom of Thunderbird's main window still read, "Mail for ''my.alias''@gmail.com@imap.gmail.com: Connected to imap.gmail.com..." In short, I'm stuck. Help, please.

Изабрано решење

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

Прочитајте овај одговор са објашњењем 👍 1

Сви одговори (2)

more options

Одабрано решење

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

more options

Thank you, Wayne! I followed the instructions on the ESET security website--I toggled the SSL security setting on and off, and then restarted my computer--and the problem is solved.