Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

hi. there is no error message. I have the app downloaded on my phone and I begin the IG Live show. Before, my husband would sit at the desk at our desktop computer, log into the Live Show, and act as "scribe" for me by typing into the comments. We did it this way for the last half year with no issues.

Now, I am able to start the IG Live show from my cell phone as usual, but he is unable to see it from his desktop computer. So can't help me by scribing in the comments because he can't gain access.

I have tried a different browser (Chrome), tried uninstalling and reinstalling the app, rebooting both the cell phone and the desktop computer, several times, and nothing works. Thank you.

. . . but he is unable to see it from his desktop computer

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Delete cookies to remove the information websites have stored on your computer {web link}

• How to clear the Firefox cache {web link}