Cannot log in and Cannot receive emails!! Please contact me ASAP [removed]
I cannot log in and cannot receive email. Can someone please call me [removed phone# from public support forum]
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The sort answer is NO!
This is a peer support forum, no one will be calling you, ever. If you want support, I suggest you elucidate exactly what the issue is including any error message you see. Verbatim please, and someone will probably try and assist you. But without details, you will get nothing but guesses as to what might be wrong.
Could you please do the following?
- Open the menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
- Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
- Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
- Please also provide results for the following test on your system
- Does Thunderbird work as expected in Thunderbird troubleshooting mode?
- Does Thunderbird work as expected with your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX