Овај сајт ће имати ограничену функционалност док га будемо ажурирали у циљу побољшања вашег искуства. Ако неки чланак не реши ваш проблем и желите да поставите питање, на располагању ће вам бити наше заједнице подршке @FirefoxSupport на Twitter-у и /r/firefox на Reddit-у.

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Cannot upgrade from 3.6.3 ,get XUL Runner error, about incompatible platforms

  • 1 одговор
  • 6 има овај проблем
  • 3 прегледа
  • Последњи одговор послао cor-el

TimL
TimL
more options

I am trying to update from 3.6.3 to 3.6.8, I have been needing to update for months, but everytime, after the install when I try to open FF, it gives me an XUL Runner error that says, Platform version 1.9.2.3 is not compatible with Minversion 1.9.2.8, maxversion 1.9.2.8

Please help. I have closed zone alarm, and spysweeper on windows xp, and uninstalled 3.6.3, and rebooted, and closed everything before installing, again, it still does not help.

I am trying to update from 3.6.3 to 3.6.8, I have been needing to update for months, but everytime, after the install when I try to open FF, it gives me an XUL Runner error that says, Platform version 1.9.2.3 is not compatible with Minversion 1.9.2.8, maxversion 1.9.2.8 Please help. I have closed zone alarm, and spysweeper on windows xp, and uninstalled 3.6.3, and rebooted, and closed everything before installing, again, it still does not help.

Сви одговори (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.