Овај сајт ће имати ограничену функционалност док га будемо ажурирали у циљу побољшања вашег искуства. Ако неки чланак не реши ваш проблем и желите да поставите питање, на располагању ће вам бити наше заједнице подршке @FirefoxSupport на Twitter-у и /r/firefox на Reddit-у.

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

I think sync just deleted all my data when I added a device

  • 2 одговорa
  • 2 имају овај проблем
  • 6 прегледа
  • Последњи одговор послао mande01

mande01
mande01
more options

Summary: 1, Added new device, 2, device did not pull down information it pushed up to sync server 3, sync server did contain a few mb of data now it contains 19kb

Please help, I added a device using my "Firefox Sync Key" not the three sets of numbers as i did not have access the the original machine that had my profile on it.

I checked the sync status, and I had a few mb on the history, bookmarks, pref, etc... Once my new device had sat there for a while I went back in to check the data usage and it appears that the new device over wrote all my sync data? Sync size is now about 19 kb?

Please help as i did have some information information up there.

Tell me what I can do please? Thanks, Derry

Summary: 1, Added new device, 2, device did not pull down information it pushed up to sync server 3, sync server did contain a few mb of data now it contains 19kb Please help, I added a device using my "Firefox Sync Key" not the three sets of numbers as i did not have access the the original machine that had my profile on it. I checked the sync status, and I had a few mb on the history, bookmarks, pref, etc... Once my new device had sat there for a while I went back in to check the data usage and it appears that the new device over wrote all my sync data? Sync size is now about 19 kb? Please help as i did have some information information up there. Tell me what I can do please? Thanks, Derry

Сви одговори (2)

Hasan
Hasan
more options

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

mande01
mande01 Власник питања
more options

Thanks, i've tried these, did not work

in "How do I set up Firefox Sync?" > "Get the code on another computer" This is applicable to me: But i did not have the device with me, so i entered my user name/password and "Firefox Sync Key" which i had taken from the original device. As soon as i completed this I checked "view quota": it said a few mb.

After about 10 min I checked again and it said 19kb.

I just tried the reset ensuring merge data was selected. And still nothing.

Thank you for your quick reply.

Derry