We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Овај сајт ће имати ограничену функционалност док га будемо ажурирали у циљу побољшања вашег искуства. Ако неки чланак не реши ваш проблем и желите да поставите питање, на располагању ће вам бити наше заједнице подршке @FirefoxSupport на Twitter-у и /r/firefox на Reddit-у.

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Firefox Mobile sync gives me "Recovery Key incorrect. Please try again."

  • 3 одговорa
  • 4 имају овај проблем
  • 1 преглед
  • Последњи одговор послао ossman

ossman
ossman
more options

This is a continuation of this issue, that was closed without a resolution:

http://support.mozilla.org/en-US/questions/931089

I'm using a custom sync server, and getting "Recovery Key incorrect. Please try again." whenever I click "Connect". The sync log that exists in the desktop version of Firefox is not present in the mobile version, so I have no idea how to debug this further on my own.

This is a continuation of this issue, that was closed without a resolution: http://support.mozilla.org/en-US/questions/931089 I'm using a custom sync server, and getting "Recovery Key incorrect. Please try again." whenever I click "Connect". The sync log that exists in the desktop version of Firefox is not present in the mobile version, so I have no idea how to debug this further on my own.

Изабрано решење

Ok, I think I've figured it out. There is a bug/feature disparity in Firefox mobile compared to the desktop version.

The mobile version will only accept the more modern "friendly encoded" AES keys. The desktop version however, will accept any old string you give it (which it then turns into a key using some magic).

There is a way around it though. If you have a desktop version of firefox, you can get at the massaged version of the sync key. Just set up sync with your passphrase. Then go into Prefernces->Sync->Manage Account->My Recovery Key. There's a version of your key that Firefox mobile will accept.

Unfortunately it is now crapping out on some other bug and refusing to accept the server URL. God this thing is buggy...

Прочитајте овај одговор са објашњењем 👍 0

Сви одговори (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Doesn't it work with the (4x3) 12-character code to pair a device?

You need to have a desktop version of Firefox running at the same time to make this work.

ossman
ossman Власник питања
more options

No, that method only works for Mozilla's own servers, not when you're running a custom one. For a custom server you have to enter the basic username/password/key.

ossman
ossman Власник питања
more options

Одабрано решење

Ok, I think I've figured it out. There is a bug/feature disparity in Firefox mobile compared to the desktop version.

The mobile version will only accept the more modern "friendly encoded" AES keys. The desktop version however, will accept any old string you give it (which it then turns into a key using some magic).

There is a way around it though. If you have a desktop version of firefox, you can get at the massaged version of the sync key. Just set up sync with your passphrase. Then go into Prefernces->Sync->Manage Account->My Recovery Key. There's a version of your key that Firefox mobile will accept.

Unfortunately it is now crapping out on some other bug and refusing to accept the server URL. God this thing is buggy...